8mb Privacy Policy

1 Introduction and Scope

8mb is an online gaming and betting platform that provides sports betting, casino games, and related entertainment services for users in Bangladesh. This privacy policy applies to the 8mb website and all its digital services.

In this policy, "we", "our", or "8mb" refers to the entity operating this platform. "You" or "user" refers to any registered account holder or visitor to the site.

This policy may be updated from time to time as internet technology evolves. For any significant changes, we will endeavour to notify you via your registered email.

2 Data Collection

8mb collects user information in several ways. The categories of information collected are described in detail below:

2.1 Registration and Account Information

• Full name, date of birth, and nationality
• Email address and mobile number
• Username and password (stored in encrypted form)
• Documents required for identity verification (such as a copy of a national ID card or passport)

2.2 Financial Transaction Information

• Deposit and withdrawal amounts and history
• Payment method details (such as bKash, Nagad, Rocket, Upay, or bank account information)
• Transaction reference numbers

2.3 Usage and Technical Information

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Site access times, betting activity, and game session history
• Cookies and session data

2.4 Communication Records

• Live chat conversations and email correspondence
• Support tickets and details of their resolution

3 Purpose of Data Use

Collected information is used for the following legitimate purposes:

• Account management: To complete registration verification, login security, and account recovery processes
• Identity verification (KYC): Age and identity verification to prevent fraud and ensure financial security
• Financial processing: To receive deposits and complete withdrawals on time
• Customer support: To resolve your questions and issues via live chat and email
• Platform improvement: To analyse user experience and improve the quality of services
• Fraud prevention: To detect unusual activity and keep accounts secure
• Bonuses and promotions: To correctly apply eligible offers to your account
• Communication: To send important service notices and updates

We never use your information beyond the purposes stated above. As part of responsible gaming safeguards, we monitor usage patterns under our Responsible Gaming policy.

4 Sharing Data with Third Parties

8mb does not sell or rent your personal information commercially. However, in limited circumstances, information may be shared with specific third parties:

• Payment processors: Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and related banking partners to complete transactions
• Technology service providers: Companies providing server hosting, data analytics, and cybersecurity services — who operate under strict confidentiality agreements
• Game software providers: Game studios such as Pragmatic Play, Evolution, and PG Soft may receive technical data from game sessions, but not personally identifiable information
• Law enforcement authorities: Information may be shared with authorities under a valid legal order or in emergency situations

Outside the cases listed above, we do not disclose your information to any third party. Data protection agreements are in place with all third parties.

5 Cookies and Tracking Technologies

The 8mb website and application use cookies and similar tracking technologies. These fall into several categories:

• Essential cookies: Keep login sessions active, verify security tokens, and ensure the platform's basic functionality — the site cannot work properly without them
• Functional cookies: Remember your preferred language, game filter settings, and other personalised preferences
• Analytical cookies: Used to understand which parts of the site are used most, helping to improve service quality

You can reject non-essential cookies by changing your browser settings. However, this may limit some platform functionality.

6 Data Security Measures

8mb uses industry-standard security technology to keep your personal and financial information secure:

• SSL encryption: All data transfers on the site are encrypted using SSL/TLS technology
• Password protection: Account passwords are never stored directly — only a value transformed through a strong hash function is retained
• Two-factor authentication: Account access is protected via OTP and additional verification methods
• Access controls: Only authorised staff are granted access to the information they need
• Regular audits: Security measures are regularly reviewed and improved

However, no method of transmitting or storing data over the internet can be guaranteed to be 100% secure. We are committed to providing the highest level of protection, but absolute guarantees cannot be given.

7 Data Retention Period

8mb retains your information for specific periods based on necessity:

• Active accounts: For as long as the account remains open and for the applicable legal period thereafter
• Financial transaction records: For the period required under financial regulatory rules
• Communication records: For a limited period for the purposes of dispute resolution and quality control
• After account closure: Information required to meet legal obligations is retained for the minimum necessary period, then securely deleted

8 Your Rights

As a user of 8mb, you have the following rights over your own information:

• Right to access: You may request to know what types of information are stored in your account
• Right to rectification: You may request correction of inaccurate or outdated information
• Right to erasure: In certain circumstances you may request deletion of your information, provided it does not conflict with legal obligations
• Right to restrict processing: In specific cases you may request that the use of your information be limited
• Right to complain: You may raise any data protection concern directly with our support team

To exercise these rights, contact us via our 24/7 live chat support or by email. We normally respond to your request within 30 business days. To learn more about us, you can read our About Us page.

9 Protection of Minors

All 8mb services are strictly for persons aged 21 and above. Registration and use of the platform by anyone under the age of 21 is strictly prohibited.

We verify age during the account verification process (KYC). If we become aware of a minor having registered, the relevant account is immediately closed and all associated information is securely deleted.

We do not knowingly collect personal information from anyone under the age of 21. If a parent or guardian suspects that their minor child's information has been shared with us, please contact us immediately.

10 Policy Changes and Updates

This privacy policy may change from time to time in response to changes in technology, law, or business processes. In the event of any change:

• The revised policy will be published on this page and the "Last updated" date will be changed
• For significant changes, a notification will be sent to your registered email
• Continued use of the platform after a policy change will be considered acceptance of the new policy

You are advised to review this page regularly. For answers to general questions about the platform, see our FAQ page.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, contact us through the channels below. Our support team is available 24/7 in both Bengali and English.